Refund Policy for Nabatara Foundation

Effective Date: October 1, 2023

Last Updated: July 23, 2025

1. Non-Refundable Contributions

All donations (monetary/material) and membership fees paid to Nabatara Foundation are strictly non-refundable as per Section 8 Company regulations (CIN: U85300WB2021NPL245364).

Once processed:

• Funds are immediately allocated to active humanitarian programs (women empowerment, orphanage support, disaster relief, etc.)
• Physical donations (food/medicine/supplies) enter our distribution pipeline within 48 hours
• Membership fees activate administrative processes including card issuance and program access

2. Tax Benefit Assurance For monetary donations:

80G tax exemption certificates are emailed within 15 working days

Certificates contain:

• Unique acknowledgment number
• Donation amount & date
• Validated 80G registration details (No. ABCDEF12345G)

Issue resolution: Lost certificates? Email [email protected] with transaction ID

3. Exceptional Circumstances Handling

Refunds may be considered only if:

• ⚠ Technical error: Duplicate payment processed
• ⚠ Fraud: Unauthorized transaction (must provide bank fraud report)

Process:

Email refund request to [email protected] within 72 hours

Include:

• Transaction ID/UTR number
• Bank statement snippet
• Police report (for fraud cases)
• Committee review (10 working days)

If approved: Refund via original payment method in 14 days

4. Membership-Specific Policies

Membership fees are non-refundable once card is issued.

• Revoked memberships: No fee reimbursement if terminated for conduct violations (Sec. 4 of T&C)
• Renewals: Lapsed memberships require full re-payment (no pro-rata adjustment)

5. Material Donations & Services

Donation Type	Refund Eligibility
Goods (clothes/food/medicine)	Never refundable
Corporate gift-matching	Non-reversible after 80G issuance
Volunteer hours	No monetary valuation/refund

6. Transparency Commitment

• Fund allocation published quarterly at www.nabatarafoundation.org
• Program-wise expenditure audits available upon email request
• Donor queries resolved within 72 hours (call 9874068171)

"Your contribution fuels immediate change. When ₹5,000 educates a tribal child for 6 months or ₹10,000 performs a cataract surgery, refunds would disrupt life-saving work."

Contact for Clarifications:

📧 Email: [email protected]

📞 Phone/WhatsApp: 98740681718335905520

🏢 Registered Address:

375, P.K Guha Road, Puspa Villa Building,
Kolkata – 700028, India

This policy aligns with Section 8 Company Guidelines (Govt. of India) and our Terms & Conditions. By donating or joining, you acknowledge understanding of this non-refundable nature.

🔒 Secure Donation Channels

1. SBI BANK
   • Acc Name - NABATARA FOUNDATION
   • Current A/C - 42559641695
   • IFSC Code - SBIN0001956
2. UPI: gaurav.tribedi@okicici
3. Online: www.nabatarafoundation.org/donate
4. Cheque: Payable to "Nabatara Foundation"

Note: This policy overrides any verbal/written commitments by unauthorized representatives.